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FAQ

Payment questions:

Q: What types of payments and orders do you accept?

A: Safe and Secure Online Orders: Artisan Adhesive accepts VISA, Master Card, American Express and Discover cards.

Checks and money orders: Are accepted and orders are only shipped after funds have been verified and cleared (unless a credit terms account has been setup with us). This may delay shipment up to 5 days. Please make all checks/money orders payable to Artisan Adhesive. Please note there will be a $25.00 fee for any returned checks.

Phone Orders
:
can be made during our regular business hours of 8 am to 5 pm PST (Monday through Friday, excluding Holidays) by calling 800-339-0238.

Fax Orders: Please download the fax order form. Please print and fill out the form. Be sure to provide your billing information and shipping info. if different. Faxed orders are subject to the same terms and conditions as online orders.

Order questions:

Q: How do I submit an order?

A: You may order directly from this website by visiting our color chart page, or by using our fax order form, or call us toll free at 800-339-0238. Please visit our contact us page for complete contact information.

Shipping Questions:

Q: How long does it take for shipping?

A: Orders are shipped via FedEx within 1 business day and typically arrive within 2 to 5 days from the date of order. You may track your order by logging into My Account. If you already know your tracking number, click here to track your package directly from Fedex.com. Please note that transit and arrival times provided by the map below are estimates and provided by Fedex.com and are subject to change without notice.


General Questions:

Q: What are your hours of operation and how do we contact you?

A: Our hours operation are from 8 am to 5 pm (PST) Monday thru Friday. You may reach us by phone at 1-800-339-0238. If unavailable, please leave us a voice message or send us an email at customersupport@artisanadhesive.com and we will get back to you as soon as possible.

Q: Are products available for pick up at your warehouse?

A: Purchased items may be picked up at our location dependent on availability.

Q: What is your return policy and warranty?

A: We back our product with a 100% Limited/replacement guarantee. Additional information is available on our Warranty page.

Q: What if you don’t have the adhesive color that I need?

A: If we do not have a particular color match, special orders are available upon request in larger quantities. Please contact us directly for this service. Note: additional lead time is required as these colors may not be in stock and may need to be manufactured.

Q: What is the expected shelf life?

A: If properly stored (refrigeration is recommended between 50-70°F), the shelf life is estimated to be one year. For optimal use, it is advised the product be applied within its labeled expiration date. For more storage and handling information, please go to our technical data page.

Q: How do I know what colors you can match?

A: You can view the color match chart by visiting the color match page or contact us by email, fax or phone for a complete list.

Q: How do I get pricing information?

A: Our pricing may be viewed on our adhesives and accessories page.